SERVICES

Our Managed IT Support Services

You'll get peace of mind knowing that your IT systems are monitored by a proactive team of experts that have your interest at heart.

All businesses today are dependent of their IT systems, and small-medium businesses choose ITMD to provide professional IT management services to ensure that their critical systems are kept up and running 24/7.

At ITMD, we understand that for a small or medium business, IT support and management is about getting the best service within a fixed monthly budget
CONTACT US TODAY

What We Offer

We are a leading provider of professional IT management services for companies looking for exceptional customer service and IT expertise.

What You Can Expect from ITMD Regarding Our Fully Managed IT Services

Fully managed IT services, in the style of what we provide at IT Manager on Demand (ITMD), are the best information technology option available for many small or mid-sized businesses. Employing a full-time IT team is an expensive proposition for any business. For larger corporations with more technology needs and more financial resources to spare, this investment is justified. For smaller companies, it can be an unsustainably large spend with questionable ROI. Our business helps companies such as yours save money by making it easy and cost-effective to outsource IT services.

The Importance of Having Fully Managed IT Support Services for Your Business

It goes without saying that your business needs some form of IT services. With managed IT support, you get the benefit of having IT professionals on call without necessarily needing to have those professionals on the payroll. Here are a few reasons it’s so important to have that constant IT support:

  • Keeping your systems up and running: Most businesses these days are driven by technology. When a server or computer system goes down, it can leave a business unable to function or operate. With managed IT support services, you know that someone is always keeping an eye on your IT system. This constant monitoring helps minimise or prevent downtime, keeping your business operating at full speed all year-round.
  • Ensuring you have a disaster recovery plan in place: Cyber breaches, viruses, system crashes, fires or other disasters can compromise your systems or wipe out your data. Hiring managed service providers in Sydney or Brisbane for your IT also means bringing in people who know how to ensure data redundancy, business continuity, and overall disaster recovery plans.
  • Planning IT upgrades: Outdated IT systems can negatively impact worker productivity and leave your business more vulnerable to attack. Your IT service providers will be able to advise you on recommended system upgrades—and assist you with new installations or hardware implementations.

What You Can Expect from ITMD Regarding Our Fully Managed IT Services

At ITMD, we are proud to be an IT managed service provider in Sydney and Brisbane. We help businesses grow and thrive through sensible technology plans. Here are a few things you can expect if you decide to work with our company:

  • Predictable and affordable costs: We know that many clients come to us seeking managed services IT support because they cannot afford to pay full-time, in-house IT teams. We respond to this need by offering cost-effective services that are ideal for SMBs. Our support is offered on a fixed-fee basis, depending on the size of your business and the services you require of us. This flat-fee policy helps our clients keep their IT costs predictable and manageable from month to month.
  • Practical options for data backup and disaster recovery: Disaster can strike at any time, whether in the form of a hack or a natural disaster. It is essential for every business to be cognizant of these risks and to take the appropriate steps to protect against them. We offer a range of different disaster recovery/data backup options and will help our clients choose the right one based on analyses of their businesses. We can even offer near-real-time or real-time server backups, to make sure that no matter if/when a disaster does strikes, and you won’t lose a single bit of data.
  • Remote and onsite support: We want to be there to support our clients at a moment’s notice, no matter what it is they need. Whether you are troubleshooting a piece of software or battling a ransomware attack, know that you can always get in touch with our team. Through a combination of remote and onsite support, clients can be assured that they will have as much access to our teams and our knowledge as they would to full-time, on-site IT staff. While we can cover many clients’ needs remotely, over the phone, our office locations in Sydney and Brisbane mean that we can also be there quickly to provide in-person IT services in Sydney and Brisbane. 

Why ITMD Is a Cost-Effective Solution for IT Management


Between full-time salaries, extra office space and employee benefits, the costs of maintaining a full-time IT team as part of your staff add up quickly. By teaming up with ITMD and utilising our fully managed IT services, you can save money without sacrificing IT continuity, security or management. Contact us today to get started.
Share by: